Empower the Client
Following the same implementation playbook does NOT work.
So... we changed it.
OurKarma's methodology is based on empirical evidence from 30+ years of implementations from thousands of companies. And in short, do something
completely different.
We focus on empowering the client to be their own implementation team. In turn, OurKarma supports their efforts by giving them the necessary instructions, documentation, and guidance needed to successfully implement their digital transformation.
The best advocate for the business are the people running the business.
A successful digital transformation will be a unique journey for each company. When
the customer is engaged on the journey early, they discover the effort needed to achieve that success. This engagement promotes partnership, compromise, and ultimately… a solution the business can use.
Foundation of the OurKarma Methodology
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Making the client a real participant in their implementation. Forcing ownership of decisions (as well as the results/consequences)
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Encourages clients to get hands-on experience with the system early in the process. Not just passively watching from conference calls. The client will need to establish several ERP SMEs early who can engage with the system
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Client engagement is paramount for project success. Establishing client accountability early is key to making this process feel normal to the client -- promoting adoption of the ERP
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Change requests will become more measured because the client will be wholly responsible for building those requests
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Willingness to learn and understand the system will be baked into this solution.
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The client will work at their own pace. They can go as fast or as slow as they want. They need to accept that the review process will always be objective. Cutting corners to 'make up for lost time' is not an option
Time-Tested Methods
OurKarma promotes the client to do the work (no 'jumping ahead'). This is especially critical earlier in the process. These steps represent the foundation for the work ahead. As such, must be systematically completed. Ensuring due diligence is key to a successful delivery.
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Mobilization
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Discovery
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Design
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Development/Configuration
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Testing
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Deployment
We understand this process will be new to most participates. That's why OurKarma specialists works closely with each client -- and each submission. Objectively accepting items or requesting rework to ensure all key elements are captured. If rework is required, reasons will be provided to cure the issue(s). Client may submit items for review or even attend our regularly scheduled OurKarma sessions. If the clients requires additional time, they are welcome to schedule a dedicated session with an OurKarma team member to address their concerns. Dedicated sessions are optional and will incur separate fees (hourly rate per consultant)
